Privacy Policy

Welcome to Cushiontreadpad. This Privacy Policy describes how www.cushiontreadpad.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

We operate in compliance with the New Zealand Privacy Act 2020 and the European Union General Data Protection Regulation (GDPR). For the purposes of applicable data protection laws, www.cushiontreadpad.com is the Data Controller of your personal information.

1. Information We Collect
   When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect:

Device Information: IP address, web browser version, time zone, and cookie data to load the Site accurately and perform analytics to optimize performance.

Order Information: Name, billing address, shipping address, payment information, email address, and phone number. We collect this to provide products to you, process payment information, arrange shipping, provide invoices/order confirmations, and communicate with you.

2. Sharing Personal Information and Third-Party Payment Processing
   We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.

Payment Processing: All credit/debit card transactions are processed securely through our third-party payment processor, Stripe. Stripe collects, uses, and processes your payment details in accordance with their own privacy policies. Your full payment card details are captured directly by Stripe without ever being stored on our servers.

Legal Compliance: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

3. Lawful Basis for Processing (EEA Customers)
   If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

Performance of the contract between you and the Site;

Compliance with our legal obligations;

To fulfill our legitimate business interests, which do not override your fundamental rights and freedoms.

4. Data Retention
   We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or billing reporting requirements.

Order Information: When you place an order through the Site, we maintain your Order Information for our records for a minimum period of 7 years to meet statutory tax, financial, and corporate record-keeping obligations under New Zealand and European laws.

General Enquiries: Correspondence records are retained for a period necessary to resolve outstanding matters, after which they are securely deleted or anonymized.

5. Data Security
   We implement commercially reasonable organizational and technical measures designed to restrict unauthorized access, alteration, disclosure, or destruction of your personal data. Please note that while we maintain robust protocols to safeguard your data, no method of transmission over the Internet or electronic storage is completely impenetrable.
6. Your Rights
   European Union / EEA Residents
   If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information below. Your personal information will initially be processed in New Zealand and then transferred outside of Europe for storage and further processing. New Zealand is recognized by the European Commission as providing an adequate level of data protection.

New Zealand Residents
If you are a resident of New Zealand, you have the right to request access to, and correction of, any personal information we hold about you in accordance with the New Zealand Privacy Act 2020.

7. Cookies
   Cookies are small text files downloaded to your device when you visit our Site. We use operational cookies necessary for the functionality of the online store, shopping cart, and security protocols. You can control and manage cookies through your browser settings.
8. Contact
   For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Email: table@cushiontreadpad.com